must be involved, the creation of a single parent ticket can trigger automated child tickets assigned to different owners, each with their own status, but containing pertinent information from and linked to the parent ticket. For example, events such as a new hire, where multiple departments - HR, facilities, IT, finance, etc. With the ability to link SolarWinds Web Help Desk tickets together in parent-child relationships, IT pros can now easily track multiple related tasks for automated business processes. Specifically, new to SolarWinds Web Help Desk is the ability to create automated parent-child relationships between help desk tickets, enabling easy-to-use, ticket-based project management while DameWare Remote Support now features Microsoft ® Active Directory ® integration. AUSTIN, TX-(Marketwired - May 20, 2015) - SolarWinds ( NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today announced updates to its SolarWinds® Web Help Desk ® and DameWare® Remote Support products to better facilitate business processes and streamline remote troubleshooting and management.
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